At the most basic level, trust is fundamental to all business relationships. This is true for company-consumer as well as employer-employee relationships. Trust creates confidence in the ability to be respectful and fair. If you can trust a company because it has failed to demonstrate transparent in their dealing with consumers or fail to deliver their promise, you should not be bothered doing business with such company.
More importantly, breach of integrity can result in significant damage to the entire industry. To avoid this case, it is important to shame companies that violate integrity in the industry. Recently, the CEO of Securus Technologies, Rich A. Smith, he expressed his personal and industry disappointment with Global Tel Link (GTL). GTL has breached the various line of operation as a provider of inmate communication. According to PR Newswire, Securus Technologies intends to release different finding, reports, and articles supported by fact regarding GTL wrongdoing.
I strongly agree with Richard Smith views that the purpose of the business should go beyond generating profit. Businesses in law enforcement and correctional should lead as an example in providing satisfactory customer services to inmates, family members, and friends.
The first release revolved around breaches of GTL during its provision of telecom services to numerous inmates at the Louisiana Department of Corrections. According to report that was published by Louisiana Public Service Commission, the wrongdoing includes:
It was found out that GTL deliberately programmed the clocks used in timing duration of the calls to add some seconds to every call.
GTL also charged higher rates. They achieved this under price caps or tariffs. The investigation report shows that they added charges to call made by customers, which was accompanied by double and triple billing practices on a single call. This is very unacceptable.
As the largest provider of civil and criminal justice technology solutions, Securus Technologies boast of its broad clientele base relationships, which are based on trust and integrity. Early this year, Securus Technologies was rated as A+ company after accomplishing BBB accreditation.