Securus Technologies Embarks on a Campaign to Promote Benefits and Awareness of Video Visitations

Securus Technologies is a top provider of criminal and civil justice technology solutions for investigation, public safety, monitoring and correction. It has recently embarked on a campaign to promote video visitation benefits in various US-based correctional agencies. It is widely expected that video visitation service will be highlighted using a number of commercials running over the next 30 days to show their value.


Richard “Rick” Smith, the Chairman and CEO of Securus Technologies reckons that the company connects more than 160,000 visits monthly when visitors choose to use the video visitation services. It is possible to connect and visit an inmate on a mobile phone or desktop as opposed to the convention al method of physically making the visit. The company utilizes a secure technology to connect the souls that need to communicate easily especially in such tough conditions. Smith also added that the remote visitations enable people to make more visits without any common inconveniences of physically visiting a correctional facility. Smith added that people who are opposed to this idea do not understand the value it adds to the lives of the incarcerated persons.

Impact of Video Visitation

Securus Technologies’ video visitation offers an opportunity to inmates to connect with their families over the holiday seasons, thanksgiving and interact often with a loved one in jail. Video Visitation is just one of the instances where Securus is concerned with modernizing the incarceration experience.

About Securus Technologies

Securus Technologies has its headquarters in Dallas, Texas and serves over 2,600 corrections agencies, law enforcement and public safety to over 1,000,000 inmates in North America. The company is committed to connect and serve by offering communication, inmate self-service, investigation, public information, emergency response, information management and products and services for monitoring purposes to make the world safer. Securus Technologies lives up to its promise of “connecting what matters“.

Securus Technologies CEO Advocates for Integrity in Providing Inmate Communications

At the most basic level, trust is fundamental to all business relationships. This is true for company-consumer as well as employer-employee relationships. Trust creates confidence in the ability to be respectful and fair. If you can trust a company because it has failed to demonstrate transparent in their dealing with consumers or fail to deliver their promise, you should not be bothered doing business with such company.

More importantly, breach of integrity can result in significant damage to the entire industry. To avoid this case, it is important to shame companies that violate integrity in the industry. Recently, the CEO of Securus Technologies, Rich A. Smith, he expressed his personal and industry disappointment with Global Tel Link (GTL). GTL has breached the various line of operation as a provider of inmate communication. According to PR Newswire, Securus Technologies intends to release different finding, reports, and articles supported by fact regarding GTL wrongdoing.

I strongly agree with Richard Smith views that the purpose of the business should go beyond generating profit. Businesses in law enforcement and correctional should lead as an example in providing satisfactory customer services to inmates, family members, and friends.

The first release revolved around breaches of GTL during its provision of telecom services to numerous inmates at the Louisiana Department of Corrections. According to report that was published by Louisiana Public Service Commission, the wrongdoing includes:

It was found out that GTL deliberately programmed the clocks used in timing duration of the calls to add some seconds to every call.

GTL also charged higher rates. They achieved this under price caps or tariffs. The investigation report shows that they added charges to call made by customers, which was accompanied by double and triple billing practices on a single call. This is very unacceptable.

As the largest provider of civil and criminal justice technology solutions, Securus Technologies boast of its broad clientele base relationships, which are based on trust and integrity. Early this year, Securus Technologies was rated as A+ company after accomplishing BBB accreditation.

Securus Video Visitation Christmas from Securus Technologies on Vimeo.